Support

Studio Vala LLC · Delaware

Something wrong with an order, a pull, or your balance? Email us and a real person will answer.

Contact

support@yolkit.app
We answer within two business days, usually sooner.

Writing from inside the app puts your account ID in the subject line automatically, which lets us find your account straight away. Settings, then Support.

Common questions

Where is my order?

Shipped orders show a carrier and a tracking link on your Orders screen as soon as the parcel is handed over. Until then it reads “Placed”. We ship to United States addresses only.

I do not want something I pulled

Sell it back from your shelf for 100% of its listed value. The credit lands on your balance instantly. Balance is store credit for cracking eggs. It is not cash and cannot be withdrawn.

Something is still on my shelf

Pulls sit on your shelf for 7 days. After that they are sold back automatically at listed value and the credit goes to your balance, so nothing is ever lost by forgetting about it.

What are the odds?

Every egg publishes the odds for each tier, in the app, before you spend anything. Tap “See what’s inside” on the egg screen for the full pool and the odds together.

I want to delete my account

Settings, then Delete account. It removes your account and its history from our systems. Orders already shipped are kept only as long as the law requires for tax and fulfilment records.

I think I am spending too much

Email us and we will freeze your account on request, no questions asked. See our Terms for the full responsible purchasing policy.